Privacy Policy
Inspire Kids Therapy is committed to protecting your privacy and providing quality services. This policy outlines how we collect, use, disclose and manage your Personal Information.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act), which govern how Personal Information is handled.
A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at http://www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. This may include names, email addresses, phone numbers, addresses, and, in the course of providing our services, health or therapy-related information.
We collect Personal Information in a variety of ways, including during consultations (in person, phone or video), through forms, via email, and through our website.
We collect this information for the primary purpose of delivering our services, including assessment, therapy, communication with clients and families, and administrative purposes. We may also use your information to provide updates, resources, or relevant information about our services where appropriate.
You may opt out of receiving marketing communications from us at any time by contacting us in writing.
Where reasonable and practicable, we will explain why we are collecting your information and how it will be used at the time of collection.
Sensitive Information
Sensitive information includes details about an individual’s health, which is particularly relevant in the provision of therapy services.
We will only collect and use sensitive information where it is reasonably necessary to provide our services, and we will only use it:
For the primary purpose for which it was collected
For a directly related secondary purpose you would reasonably expect
With your consent; or
Where required or authorised by law
Third Parties
Where possible, we collect Personal Information directly from you or your parent/guardian. In some cases, we may receive information from third parties such as other healthcare providers, educators, or referral sources.
Where this occurs, we will take reasonable steps to ensure you are aware of the information provided to us.
Disclosure of Personal Information
We may disclose your Personal Information in the following circumstances:
To other professionals or service providers involved in your care, with your consent
To third-party service providers who assist us in operating our business (such as IT systems or administration support)
Where required or authorised by law
Security of Personal Information
We take reasonable steps to ensure your Personal Information is stored securely and protected from misuse, loss, unauthorised access, modification or disclosure.
Personal Information may be stored in secure digital systems and/or physical files. We take steps to safeguard both.
When your Personal Information is no longer required, we will take reasonable steps to destroy or permanently de-identify it. Client records are retained for a minimum of 7 years in accordance with legal and professional obligations.
Access to your Personal Information
You may request access to the Personal Information we hold about you and request corrections if necessary, subject to certain exceptions.
To request access, please contact us in writing using the details below. We do not charge a fee for access requests but may charge a reasonable administrative fee for providing copies.
We may require identification before releasing any information to ensure your privacy is protected.
Maintaining the Quality of your Personal Information
We take reasonable steps to ensure that the Personal Information we hold is accurate, up to date and complete.
If you believe your information is incorrect or out of date, please contact us so we can promptly update our records.
Policy Updates
This Privacy Policy may be updated from time to time and will be made available on our website.
Privacy Policy Complaints and Enquiries
If you have any questions, concerns or complaints about this Privacy Policy or how your Personal Information is handled, please contact us:
Inspire Kids Therapy
ABN: 33 795 091 864
Address: First Floor, 93 Garden Street, East Geelong VIC 3219
Email: enquiries@inspirekidstherapy.com.au
Phone: 0431 500 283
Updated: April 2026